FAQ

Most frequent questions and answers

GoChiroTV is patient education and marketing for your reception area that can be accessed from the cloud, anywhere in the world, on any device that has an internet connection. Our system is designed to generate referrals, inform guests about the benefits of chiropractic, and promote products & services specific to the doctor’s practice. We design our content specifically to be engaging and easy-to-digest.

The automatic nature of our content is our biggest selling point. Chiropractors can install our system, and their only management is making sure that their TV is on and that their device is connected to the internet. We upload fresh content to the device on a regular basis, so patients see new videos every time they visit.

Upon signing up for the Free 30-day trial you will receive a tailored content questionnaire. This is where you chooses what education channel you’d like: **Chiropractic & Patient Health (symptomatic-treatment-specific); Chiropractic Intense (asymptomatic-treatment-specific); or General Health & Wellness (no chiropractic)

You can also choose many general content tailored to products and services you may offer, such as orthotics, topicals, laser, and pillows to name a few.

We work with many of the top vendors in the Wellness Industry and create specific branded content to fit our network. If we don’t a brand you carry, we make every effort to reach out to vendors to supply content.

We have partnered with a number of industry professionals from the largest publications in the chiropractic space, to specific vendors who provide content related to their own products and services. Our content is always sourced, and we explicitly avoid polarizing subjects.

The device updates though an internet connection only when content is being updated by us our the end user. It does not need a constant or streaming connection. This allows for dynamic video content to play smoothly and continuously in the case of slow internet or outages.

We update our educational videos on a weekly basis.  So as long as your device is connected to the internet, you will have fresh content weekly that is automatically updated on your device.

Because we work directly with vendors in order to adhere to consistent messaging and identity guidelines, any branded content that we provide is updated as often as the vendors update their content with us.

The video loop is roughly 10-30 minutes long depending on how many products and services your practice has selected on the initial questionnaire along with any custom content you may want uploaded. The content is presentable in small, bite-sized pieces around 25-60 seconds at the point of care that allows for broad appeal to your patient base.

Yes, all our content is specifically designed to be audio-free (silent) for two main reasons:

Staff won’t be fatigued by repeating audio clips
It doesn’t interfere with music being played in the office

However, our platform does allow custom videos to be uploaded locally by the Doctor or staff that includes audio.

We have partnered Best Buy/Geek Squad. If you need a TV, just indicate so on your tailored content survey. They will provide you the best pricing of TV’s and installation that’s convenient for your busy schedule. Their service is well respected and a trusted brand for many businesses and consumers.

** This service is separate and billed directly by Best Buy to the customer **

Additional devices:

We recommend having one GoChiroTV device per TV. This will allow you to upload different content to your various TVs, and it will make it easier to configure the device to fit each screen, all while still only using a single user login.

Monthly costs will apply for each additional player on your subscription. Please call us for pricing.

HDMI Splitter:

A second option is to have one device in a central location, and an HDMI splitter with cables running to each TV. The maximum reliable length for an HDMI cable is 50′.

If the layout of your practice will make it difficult or impossible to run HDMI cable to each TV, installing an HDMI transmitter and receiver may work as an alternative.

Installing third-party equipment can be a complex and difficult process, which we do not recommend without professional help. We also will not provide technical support for third-party hardware.

Any size TV will work but for maximum impact we recommend a 42” TV or larger.

Why is it important to have a 42’’ inch or larger TV? This is to ensure maximum viewing impact to your patients. The larger the TV, the bigger the impact! Think of your TV as a billboard in your office that is working for you!

RidgeLogic Development. 

All you need is a TV with an HDMI input (most, if not all, TVs have this),  and an Internet connection.

We provide the hardware and cables which are guarantee for the life of your subscription.

Your device is connected to the back of your TV with an HDMI cable that inserts into the HDMI port of your TV. The HDMI cable is supplied to you.

Our devices can connect to the internet via Wi-Fi (wireless) or a hard-wired ethernet connection.

If you are trying to connect your device follow the instructions in this how-to video. 

Yes you can!

Through a user-friendly online portal subscribers can upload any images (JPG, PNG, TIFF, GIF, BMP) and short videos (MP4, MOV, AVI, MPEG, WEBM, ASF; maximum file size of 200MB per file).

Our content is specifically designed to be silent. The device will support sound if audible videos are uploaded.

Most likely your device is outside the set hours of operation. Log into your portal and click on the ‘Venues’ tab. Scroll down to see if your hours are correct. To change these hours click Actions > Edit > More Options. Scroll down to where the hours appear and click the pad and pencil icon. Adjust the hours as needed > press okay and scroll down to the bottom of the page and click ‘Save’ to apply changes.

Yes. Our device does not “stream” content. Content is downloaded to your device. This eliminates “black “screens or Internet speed issues. This ensures content is always playing when your TV is running. However, to make sure you have the latest content, the device must be “online” or connected to the Internet for when content updates are released.